Senior Customer Manager

A fantastic opportunity has arisen for an experienced Account Manager to join a growing team within a leading organisation in the FMCG sector. If you excel at building strong customer relationships, driving commercial growth and delivering exceptional service, this role offers genuine scope to make an impact. 

 The Role. 

You will manage a diverse portfolio of existing B2B clients, acting as the primary point of contact and ensuring they receive outstanding levels of service. Working closely with internal teams, you’ll nurture long-term relationships, maximise retention, and identify opportunities to upsell and cross-sell solutions. The role carries clear commercial responsibility, including meeting financial targets, delivering accurate forecasting, and proactively developing accounts. 

 Key Accountabilities. 

• Manage and grow a portfolio of established customers 
• Deliver agreed renewal and revenue targets 
• Identify and convert new business and consulting opportunities 
• Provide accurate sales projections and pipeline management 
• Present services via online demos and in-person meetings 
• Offer regular customer support and ensure ongoing engagement 
• Share customer feedback to support product and service improvements 
• Build strong collaborative relationships across internal teams 
• Maintain high standards of CRM usage and account documentation 

 People Profile. 

• Demonstrable account management or customer success skills 
• Proven commercial track record with strong financial acumen 
• Excellent communication, influencing and presentation abilities 
• Strong planning skills with exceptional attention to detail 
• FMCG industry experience and strong B2B sales background 
• Ability to build new relationships and nurture existing ones 
• Comfortable working in a high-performance, customer-focused environment 
• Adaptability, curiosity and a growth mindset 
• Understanding of how insights are used by retailers and manufacturers 

 Rewards & Benefits. 

You’ll join a supportive organisation that promotes a healthy work-life balance, offers a bonus scheme, flexible holiday options, and empowers you to manage your time effectively within a hybrid working model. 

Who we’re looking for. 

Professionals who are ambitious, collaborative and passionate about delivering value. We welcome applicants from all backgrounds and are committed to an inclusive recruitment process. Adjustments can be made throughout the selection process where needed. 

 How to Apply. 

To apply, please e-mail in strict confidence, with a comprehensive CV, including salary details, quoting the above reference and for the attention of James Constable 

Due to a high volume of responses, we cannot reply to each application individually. If you have not had a response within one week, we are sorry to say your application has not been successful on this occasion. 

We regret we cannot offer visa sponsorship and can only consider candidates who hold right to work in the UK.