Customer Service & Logistics Executive

Our client, a fast-growing and internationally recognised organisation within the global ingredients and supply chain sector, is seeking a proactive and highly organised Customer Service & Logistics Executive to support daily export operations and deliver best-in-class service to a global customer base. Based in Dublin, this is an excellent opportunity to join a dynamic and agile team in a role that combines customer service, logistics coordination, and operational execution.

Job Role

Reporting to the Business Execution Supervisor, the Customer Service & Logistics Executive will play a key role in managing the end-to-end order process, ensuring seamless coordination between customers, logistics partners, and internal teams. This position is ideally suited to a highly organised and adaptable individual who thrives in a fast-paced, export-driven environment.

Responsibilities

• Manage the full sales order lifecycle, including order receipt, amendments, and shipment coordination on a daily basis.
• Ensure a high level of customer satisfaction by building strong relationships and managing or escalating issues promptly.
• Work closely with freight forwarders to ensure timely and accurate delivery of customer orders.
• Communicate proactively with customers regarding order updates, delays, and general service queries.
• Collaborate daily with warehouse teams to ensure dispatch plans are accurate, achievable, and aligned with customer requirements.
• Provide regular updates to customers on freight delays and potential supply chain disruptions.
• Work closely with logistics teams to ensure inbound raw materials are managed in line with customer demand.
• Liaise with Technical and Quality teams to resolve customer issues and manage responses effectively.
• Support and contribute to continuous improvement initiatives across customer service and logistics operations.
• Develop and maintain strong relationships with customers, ensuring a consistent and high-quality experience throughout the order lifecycle.
• Ensure all activities are carried out in line with relevant product specifications and regulatory requirements.

Personal Profile

• Degree-educated, or equivalent, with a willingness to learn and develop within a fast-paced environment.
• Strong communication skills, both written and verbal, with the ability to build relationships at all levels.
• Customer-focused mindset with a proactive and solution-oriented approach.
• Highly organised with strong time management skills and the ability to meet tight deadlines.
• Ability to remain calm under pressure and manage multiple priorities effectively.
• Confident in influencing and negotiating with internal and external stakeholders.
• Strong interpersonal and presentation skills.
• A collaborative team player with a positive and flexible attitude.

Benefits include:

• Opportunities for training, development, and career progression
• Supportive and collaborative team environment
• Exposure to international logistics and global customer operations
• Competitive salary and benefits package

Ref Code: W013249

To apply, please send your comprehensive CV in strict confidence, quoting the reference above and for the attention of Jon Hemming-Nash. Please include current salary details within your application.

Due to high response levels, only shortlisted candidates will be contacted. If you have not received a response within one week, regrettably your application has not been successful on this occasion.