Customer Support Executive

Offering a range of services to the food, drink and retail sectors our client is a well-established organisation with an excellent reputation. They provide valuable insight to the industry as well as a range of events.  This is a growing organisation that offer a supportive and friendly environment within a busy and varied role.

Key Accountabilities

A varied account management role, working in a fast paced, target driven environment.

You’ll join a friendly, enthusiastic, ambitious and very supportive team. You will have every opportunity to continually learn & develop through shadowing, training courses and more, to ensure that we are the best we can be - for ourselves and our customers.

And you can feel good about being part of a company that uses its profits to support good causes through our social impact activities.

• Account management, customer queries, sales order processing and subscription management, assisting with customer queries by phone and e-mail
• Looking after several customers, delivering insights and value, while managing account renewal
• Setting up trials and manage customer web subscriptions
• Seeking opportunities to up-sell
• Putting sales orders onto the CRM system and keeping our database accurate and up to date
• Sharing your ideas about what works and what we can do better

Personal Profile

• Excellent customer service skills
• Effective verbal communication skills
• A collaborative approach
• Well organised, able to work to tight deadlines and prioritise activities accordingly
• Confident, drive & determination, bright & welcoming telephone manner
• Resilient, able to stay calm in a crisis and work unsupervised.
• Able to take responsibility and deliver a customer focused result, with initiative & attention to detail
• A great work-life balance through hybrid working

Ref Code: W40403LHF

To apply, please e-mail in strict confidence, with a comprehensive CV, including salary details, quoting the reference and for the attention of Lisa Fox to lisa.fox@cparecruitment.com or call 020 8203 1000.

Due to a high volume of responses, we cannot reply to each application individually. If you have not had a response within one week, we are sorry to say your application has not been successful on this occasion.